EA99 Privacy Policy
Your Data, Our Responsibility

1Introduction

EA99 (https://ea99.onl) is one of Bangladesh's most trusted online gaming platforms. This Privacy Policy ("Policy") outlines our commitment and practices regarding the collection, use, storage, and protection of personal information belonging to EA99 platform users.

By creating an account on EA99 or using the platform, you are considered to have fully accepted this Privacy Policy. We believe transparency and honesty are the foundation of a lasting, trusted relationship. This policy has been written in plain language so you can clearly understand exactly what is done with your information.

2Data Collection

EA99 collects your information in several ways. Below is a detailed breakdown of what data is collected and how:

Information provided directly

When you register on EA99 or use your account, you directly provide us with certain information:

• Mobile number and username (collected at registration)
• National ID or passport number (collected during KYC verification)
• Date of birth and address (required for identity verification)
• Payment details (bKash / Nagad / Rocket number)
• Transaction History & Amounts

Automatically collected information

Some information is collected automatically while you use EA99:

• IP Address & Device Type
• Browser Information & Operating System
• Login and Logout Time
• Gaming Activity & Betting History
• Cookies & Session Data

Summary of Collected Data

3Use of Information

EA99 uses the information it collects for the following purposes:

• Account creation and management, and identity verification.
• Processing deposits, withdrawals, and other financial transactions.
• Personalizing and enhancing your gaming experience.
• Preventing fraud, money laundering, and unauthorized access.
• Providing customer service and support.
• Complying with applicable laws and regulations.
• Communications regarding promotional offers and bonuses (with your consent).
• Ensuring the security and stability of the EA99 platform.

4Information Sharing

EA99 does not sell your personal data. However, limited information may be shared in certain specific circumstances:

• Service provider: Only the information necessary to deliver services is shared with payment processors and game providers.
• Legal Obligations: EA99 is required to provide information when ordered to do so by a court or competent government authority.
• Fraud Prevention: Relevant authorities may be provided with information to assist in investigating suspicious activity.
• Business Transfer: If ownership of EA99 changes, your data may transfer to the new owner, but the same Privacy Policy will remain in effect.

5Cookie Policy

EA99 uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Type

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand how EA99 is being used, without identifying any individual user.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may cause some EA99 features to not function properly.

6Data Security

EA99 follows the highest industry security standards to protect your information. Our security measures are outlined below:

• 256-bit SSL/TLS encryption on all data transmissions.
• Sensitive data is stored in encrypted databases.
• Regular security audits and vulnerability assessments.
• Data access is restricted to authorized personnel only.
• Automatic alerts are triggered for suspicious login attempts.
• Two-Factor Authentication (2FA) is available for added security.

7Data Retention Period

EA99 does not retain your data longer than necessary. General guidelines:

• All data is retained for as long as the account remains active.
• Even after account closure, transaction records may be retained for up to 5 years to meet legal requirements.
• KYC documents are stored securely after verification and retained for up to 1 year after account closure.
• After the specified retention period, data is permanently deleted unless a legal obligation requires otherwise.

8Your Rights

As an EA99 user, you have the following rights:

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted, unless there is a legal obligation to retain it.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You may request your data in a readable, portable format.
• Right to Object: You may object to certain types of data processing.

To exercise these rights, contact the EA99 support team. We typically respond within 7 business days.

9Minor Protection

EA99 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect information from minors.

• Age is verified at the time of registration.
• Age is confirmed via KYC if there is any doubt.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.

10International Data Transfers

EA99 is an international platform. In some cases, your data may be stored or processed on servers outside Bangladesh. In such cases:

• All international data transfers are conducted through encrypted channels.
• Countries to which data is transferred maintain adequate data protection laws.
• Third-party server providers are contractually bound to uphold EA99's privacy standards.
• Your rights and protections remain the same even when data is transferred internationally.

11Policy Updates

EA99 may update this Privacy Policy when necessary. Our process for making changes:

• A notification will be sent to your registered mobile number before any significant changes are made.
• The "Last Updated" date will always be displayed at the top of this page.
• Continued use of EA99 after any changes will be considered acceptance of the updated policy.
• Re-consent may be required for significant changes.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

12Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the EA99 support team:

• Email: [email protected] (read only — not clickable)
• Live Chat: Available directly within the EA99 platform.
• Response time: typically within 1–4 hours.